Terms of Service

The service

Short daily maths and English lessons for children from Foundation to Year 10, starting from a skills check-up that finds each child's true level. You (a parent or guardian) hold the account; your child uses it with your permission and under your supervision.

Explaining a question

When a child is stuck and has already read a hint, they can ask for the step to be explained another way. An AI writes that explanation, working only from the question and the hints our tutors wrote for it.

It will not give your child the answer: it is never told the answer. It does not mark their work either, because ticks and crosses are worked out by fixed rules, not by the AI. Every explanation is saved for you to read, and you can turn the feature off for any child in their settings.

The trial

Every new family starts with a 14 day free trial. A card is taken at signup but nothing is charged until the trial ends, and cancelling before then costs nothing at all.

Pricing

$40 a month for one subject, $60 a month for both, per child. Every additional child is half price, and if a cheaper arrangement of your plan exists, you get that arrangement automatically. Paying yearly gets two months free. Prices are in Australian dollars and include GST.

Changing and cancelling

Add a child or a subject any time from your parent board. We charge only the difference for the rest of that billing period. Cancel any time through Manage billing; your plan runs to the end of the period you have paid for, and your child keeps access until then. If you come back later, the learning record is still there.

Refunds

If your child gives it a real go in the first month and it is not right for them, tell us within 30 days of your first payment and we will refund that payment in full. That holds whether you pay monthly or yearly.

After those first 30 days, you can cancel any time and your lessons run to the end of the period you have paid for. Paying yearly gets you two months free in exchange for committing to the year, so we do not refund unused months once the first 30 days have passed. If your circumstances change, talk to us anyway.

Separately from all of that: if something goes wrong at our end at any point, a fault, a mistake, or a charge you did not expect, tell us and we will put it right.

Nothing here limits the consumer guarantees you have under Australian Consumer Law.

Failed payments

If a payment fails we try again over the following days and let you know. Lessons only pause if it cannot be collected at all, and nothing is lost while that is sorted out.

Fair use

The account is for your family's own children. Do not share logins outside your family, scrape the content, or republish lesson material. The lessons, questions and drawings are ours (or licensed to us) and stay that way.

Availability

We aim to keep the service up all the time and do maintenance quietly, but we cannot promise zero interruptions. Progress is saved as your child works, including through short connection drops.

Changes to these terms

If these terms change in a way that matters, we will email you before the change takes effect.

Contact

The support form at my.lynnslearning.com.au/support, or reply to any email we send you.